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Platform Guide

Everything you need to know about using Triage Trainer to improve clinical safety and efficiency.

Contents

Platform Modes & Tiers

Triage Trainer scales from individual learning to large-scale federation training.

Triager (User)

Individual Learner Account
Free

A free account providing access to platform-wide training sessions and required for joining sessions created by practice or training program administrators.

Practice

For small teams
£20 / year
  • 5 Team Seats: Train your core triage team.
  • Standard Sessions: Run training sessions with pre-defined ARRS roles available.
  • Basic Analytics: Track session performance.

Note: AccuRx Total Triage practices get a 3 month free trial with access code.

Practice Plus

For advanced training & simulation
£50 / year

(£30 upgrade from Practice available)

  • 10 Team Seats: Expand training to the wider practice team.
  • Hub Mode: Collaborative, real-time team simulation.
  • Multi-Room: Run simultaneous sessions to benchmark individual and team decisions.
  • Full Analytics: Deep dive into safety and efficiency metrics.

Training Programme

For PCNs, Federations & VTS
Custom

Fully featured tier.

  • 30+ Seats: Bulk user management.
  • Aggregate Reporting: Compare performance across practices.
  • Dedicated Support: Custom scenario packs and onboarding.
  • Training: 'Train the Trainer' and 'Facilitated Structured Teaching Sessions' available.

Session Types & Hub Mode

Training Mode

Best for learning. Users receive immediate feedback after every decision, including model answers and explanations.

Simulation Mode

Best for assessment. No feedback until the end. Simulates a real pressure environment where decisions are final.

Hub Mode

Available in Practice Plus & Programme

Simulate a "Triage Hub" environment. All participants work from a shared, synchronized list of cases.

  • Collaborative: When one user picks a case, it locks for others.
  • Real-time: Users see the list deplete as the team works.
  • Race Conditions: Test how your team handles peak demand.

Capacity, Slots & Accurx

Triage Trainer manages capacity using "Slots". A session ends when time runs out or slots are exhausted.

Clinician Types & Slot Config

Core Roles
  • GP
  • Advanced Nurse Practitioner (ANP)
  • Pharmacist
  • Physio / FCP
Modalities
  • Face-to-Face
  • Telephone
  • Accurx Message (Unlimited)

* Accurx Messages are treated as "Unlimited" capacity to verify clinical appropriateness rather than resource availability.

Jeopardy (100%)

Exact match of demand vs capacity. Zero error margin.

Balanced (105%)

Slight surplus (5%). Realistic busy day.

Well-staffed (115%)

Comfortable surplus. Focus on clinical accuracy.

Analytics & Multi-Org Support

Performance Metrics

  • ✓ Safety Score: Measures "Under-triage" (risk events).
  • ✓ Efficiency Score: Measures "Over-triage" (wasted resource).
  • ✓ Peer Comparison: Compare endpoints against team averages.

New: Multi-Organization Support

Staff working across multiple sites (e.g., PCN roles, Locums) can now seamlessly switch contexts.

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